FAQ
Frequently Asked Questions
You got questions, we got answers. Click button above.
How do I schedule an appointment?
If you are closer to the southwest side of Philadelphia, click to call 215-944-4444 to make an appointment.
However, if you are closer to the northeast, please click to call us at 215-883-94444
Feel free to call us for more information or to check available appointment times to schedule now.
What can I expect on my first visit?
When you arrive, you will be greeted by a member of our team, who will take you step-by-step to get started. Next, you can expect to receive a thorough assessment to determine your specific need(s). This is our intake process.
What should I bring with me?
Please bring your active insurance card so we can be sure which services you are eligible to receive. We take protecting your identity seriously, please bring your state ID so we can verify who you are.
What else is included in the intake?
At Serenity Safe Haven, we serve the whole person. We care about all of you so will ask for a complete medical history, including any previous treatment. In addition, you will receive a psychiatric assessment and medication review. In order to serve you well, we will also need to know about any use of substance as well as history of substance abuse. Most importantly, we want to know how you are feeling right now. Do you feel like you may be a risk to yourself or others?
What happens after the intake?
Following the intake, our licensed providers will offer a treatment recommendation and your insurance company will be contacted for authorization of services. Immediately following, we will schedule your first session...and the healing begins!
How do I get the most out of therapy?
Come prepared to engage. It is important to be on time for your session and "unplug" from your devices so you can fully participate in the process. Be open and honest. This will help your therapist understand you and be the most helpful for you. Think about your goals. They may not always be clear, but create some ideas of what you want to accomplish and what you would like to see change in your life. Do your part. In between sessions, take to to think about what you discussed with your counselor. Practice the skills you learned and try to do the new things offered in session. Give feedback. let your therapist know how things are going and what is working for you. Of course, if something isn't working, we would like to know that too.
Your relationship with your therapist is a partnership with you and your well-being is at center focus.
Mental wellness inspires self-care, relaxation, stress reduction and the development of inner strength. It is important that you are attentive to both your positive and negative feelings in order to understand how to handle those emotions. Our intention is to promote emotional wellness that includes your ability to learn and grow from your life's experiences so you can live your best life.
Southwest Philadelphia
Northeast Philadelphia
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